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CustomCaterware.com will do whatever it takes to make sure all of our customers are 100% satisfied.  All items on this website are also available as non-imprinted utensils ("blanks"). "Silver Look" items are not available with custom imprinting.

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All orders must be submitted with your email address and phone numbers.

$45.00 Custom Imprinting Plate Charge must be added to your cart on first-time orders or on subsequent orders that require artwork changes.

The absolute minimum order is 1 case of any item.

Please indicate your in-hands date on your PO, otherwise your order may be moved ahead or behind other orders to accommodate our production schedule.

Artwork specifications

Acceptable Digital Art: Adobe Illustrator (.ai or .eps); Hi-Res (.pdf); Photoshop (.psd) files.

  1. All (.eps) files need to be saved as “vector” or “editable”.
  2. All fonts need to be converted to paths/curves/outlines.
  3. Please attach a hard copy of the art with your purchase order, otherwise art department will not be held responsible for translation of digital art.
  4. If digital art is not provided, our design group will format your text that is perfectly suited to the utensil.


Art Email*: artwork@customcaterware.com - please put PO# in the subject line.
*Note this email is only for artwork; please don’t email orders to this email address.

Artwork Charges: $20 if artwork needs additional basic work. Additional charges may accrue on artwork that requires more than standard artwork time. A quote will be provided if any additional charges occur.

Printing Characteristics

Pad Printing: Computer to plate printing systems, as they apply to pad printing, enable the user to take a digital graphic file and by means of a laser, make high quality steel and polymer plates (clichés) without the use of film, exposure systems, or chemicals. Advancements to the process, increased efficiency, direct cost savings, and superior imprint quality have produced such dramatic improvements over other existing technologies that those who have seen the results become instant converts.

Over the past few years, advancements to the overall computer to plate printing process have produced highly effective results. Among these results are the following benefits:

  • Improved print quality – laser graphics are first generation so there is no loss of resolution. Polymer plates made using film are second generation.
  • Plate making is totally repeatable – plates can be made the same every time.
  • Plates can be made with “combination etching” - halftones for bold areas and open etch or fine graphics.
  • Improved ink lay down – laser-engraved steel and polymer plates have a straight walled etching and more precise inkwell than polymer, thin, or thick steel plates.

Each of these characteristics make pad printing the desirable and economical choice for imprinting your customized artwork.

Printing Disclaimers

Ink Color Match: No PMS matching. Standard ink colors are Black, White, or Red.

Print Area: Maximum print area on MOST utensils is 1/2” High x 2” Long (Max. print area is defined within the description of each individual utensil listed). Only one printing direction is available as indicated on the proof (see Proofs below).

2-Sided Printing: Only available and at an additional cost on these item SKU's: BKS75B; 

Over/Under Runs: We ship exact quantities on all orders.

Product Exclusions: "Silver Look" items are not available as custom imprinted at this time. 

Order Quantities: All items are sold in case quantities with a 1 case minimum.

Ink Adhesion: All plastic items are residential top rack dishwasher safe*.
*Note due to variables beyond our control we can’t guarantee the imprint to stay on after washing.

Proofs

Spec/Product Samples: Samples are not available so be sure to carefully inspect proofs. Only one printing direction is available as shown on the proof.

  • Paper Proof: Faxed black and white proof showing imprint size. No charge.
  • Email Proof: Emailed black and white proof showing imprint size. No charge.

New Orders (Plate/Film/Art Charge): One-time $45 charge.

Reorders: Do not require new plates as long as the order is an exact reorder, is from the original distributorship, and it is within 2 years of the last order.
 

Production Time

Printed Products: Lead-time is 10 business days (not including time to proof) after electronic art file has been submitted on case quantities. Please indicate your in-hands date on your PO, otherwise your order may be moved ahead or behind other orders to accommodate our production schedule.

Blank Goods: Ship within 2-3 days as items become available.

Rush Service

3-Day Rush Service: 25% up charge of total product. 1-color imprints only. Shipment will be made 3 days from receipt of approved art and as items become available. Prepayment required unless approved by the credit department.

Shipping

FOB: Shawano, WI (54166)
Carriers:
UPS, FedEx, USPS, Common Carrier

Free Shipping:
Free standard shipping on orders to the contiguous 48 United States of America.
Freight Quotes: Available upon request.
Claims: Damages must be filed within 5 days of receipt.  Please keep all packaging.
 

Shipment tracking: After receiving a tracking number from us, click on the appropriate following link for more detailed delivery information.

FedEx Package Tracking: http://www.fedex.com/us
Phone: 1-800-463-3339

UPS Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi
Phone: 1-800-742-5877

U.S. Postal Service
Priority Mail Package Tracking:
http://www.usps.com/shipping/trackandconfirm.htm
First-Class Package Information: http://www.usps.gov

Printing/Product Disclaimers

Pricing: Catalog & website pricing and other information are subject to change without notice.

Product Color:  Due to printing and computer monitor limitations we cannot be held liable for variations in color. If color is important please consult a PMS chart or request a random sample of the product color.

Scuffs & Scratches:  It is the nature of plastic to scuff and scratch during stacking and shipping; dark colored plastics show this the most. These scuffs and scratches are not considered a defect. If this is a concern order a random sample, however this is still no guarantee that your product will be better or worse than the sample you received as the scuffs and scratches are random in nature.

Order Cancellation: All costs before order cancellation will be invoiced.

Returns: Due to the uniqueness of your custom imprinted utensils, all sales are final. Any damage claims must be made within 30 days of the invoice date. Authorization by us must be made before merchandise is returned.

Trademarks: All artwork submitted by the distributor will be accepted as being submitted in full compliance with all applicable laws regarding trademark, licensing, copyright, right of privacy, patent or similar protection. Trademarks and art designs imprinted on the items with this catalog and website are shown as examples of imprint quality. They are not intended to suggest that they were designed by us or are available to all customers.


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